Apple Geniuses "Fixed" My MacBook

-

first off, want original issue machine pop open when vertical in laptop bag, slightly, enough turn on. determined both hinge tight, , display , topcase not lining correctly - got used, , popped open.

work done @ syracuse ny apple store. work done phenomenal. replaced topcase, display, , backlit keyboard. popping open problem gone, traded of problems mentioned below. wish popped open again...

1.) upon startup, key repeated in password field if 1 being pressed , held. when hitting cmd + a, , hitting backspace, able type password log in.

2.) when lid closed , laptop goes sleep, stay asleep 15 seconds takes save active contents, , see apple logo on lid flash opened , closed. machine wakes brief second repeat process indefinitely, until battery depleted or shut machine down. today, while in bag, kept hearing repeated "purr" error sound, sound selected, because laptop apparently doing on own.

3.) backlit keyboard keys f5 , f6 not anything, illuminated keyboard not come on automatically when dark, option not there in system preferences, , can not work.

4.) on keyboard itself, j key raised , unresponsive (i copied j off of google), caps lock, k, h, f4 , f5 keys askew, when using spaces option + arrow keys, spaces diagram stay frozen on page if didn't let go of option key, , while typing paragraph, keyboard became unresponsive until clicked logout , logged in.

5.) battery cover on bottom of machine fits loosely, more loosely did before, , on left side, near lever, loose clicks whenever machine set down.

6.) minor detail, 1 figured i'd note, screen dirtier had left it, albeit not filthy, there new smudges didn't put there in week gone.

needless say, never have geniuses @ little store in mall work on of macs again. (i have say, never had big problem ppc mac.) i'm pretty disappointed this, in end, work free, can't pissed - it's still covered under applecare until mid-november. have shipping box coming within 48 hours, it's taking trip california soon.

can't bad thing staff - quality of work... eh, not good.
 

update

sent macbook in via fedex last friday, , didn't there until tuesday because of holiday weekend. today, thursday, got macbook back, in better condition ever been.

apple replaced logicboard, keyboard , backlight unit, , interestingly, 320gb hd because of bad sector. never noticed hard drive problem, , didn't mention thing it, it's know apple noticed , took care of on own.

keyboard flawless, , have say, think backlight looks better ever did before. seems more evenly lit on edges, more pure white, , brighter overall.

if thank tech(s) worked on macbook, would. don't think i'd ever take apple store in mall again, wouldn't ever hesitate pack computer , ship out service under applecare. nervous experience, i'm more pleased outcome.

absolutely incredible customer service. i'm astounded every time ask for anything. there no other company there more customers. problem solved. thank you, apple.
 


Forums Macs Notebooks MacBook


  • iPhone
  • Mac OS & System Software
  • iPad
  • Apple Watch
  • Notebooks
  • iTunes
  • Apple ID
  • iCloud
  • Desktop Computers
  • Apple Music
  • Professional Applications
  • iPod
  • iWork
  • Apple TV
  • iLife
  • Wireless

Comments

Post a Comment

Popular posts from this blog

Mac OS X Server as File Server for 50/50 Mac & PC Workgroup

-
hello all. title suggest, i'm thinking using mac os x server file server 50/50 split mac , pc workgroup. background : can't take performance hit comes having os x clients use smb. target used time machine. extremez-ip extremelast-resort because of cost. os x (lion) server on site. entire windows infrastructure virtualized, , because of way esxi handles max size of virtual disks, have have 4 separate volumes per 1 tb of data, not preferable. proposed solution: os x lion server hosts home directories , giant community directory. file protocols enabled on server. performance problems os x implementation of smb (which understand has changed)? commentaries great.   hi, there's earlier post contributed has possibly useful details on server platforms in mixed environments: http://forums.macrumors.com/showthread.php?p=13042520&highlight=#post13042520 i...
Read more

Permissions Problem?

-
hello. unable log on computer. took mac store , said had problem permissions. reset computer's permissions , able log onto computer. however, since dock resets day had permissions problem. example, had various cs5 programs on dock. when upgraded cs5.5, replaced cs5 shortcuts cs5.5 counterparts. however, when restarted computer, cs5 icons still there. also, whenever restart computer, browser history resets whatever on day encountered permissions problem. can not save bookmarks. also, files required type in password whenever try moving or deleting file. there other problems wanted see if knows problem have before adding more problems. thank   Forums Macs macOS macOS iPhone Mac OS & System Software iPad Apple Watch Notebooks iTunes Apple ID iCloud Desktop Comput...
Read more

iPhone won't sync with iTunes

-
hey guys. i've been having problem today, after downloading ios 5 onto iphone 4. downloaded os @ around 10:10, right after came out. download smooth, took no time, , happy. 1 thing noticed had been placed on phone except music, resulted resyncing phone computer. tried syncing phone, , until got last step says "waiting changes applied". @ point itunes freezes, crashes resulting in nothing being synced phone. tried restoring phone, restarting phone, restarting computer , nothing. want sync stuff! appreciated, thank you!   Forums iPhone, iPad, and iPod Touch iOS Older iOS Versions iOS 5 and earlier iPhone Mac OS & System Software iPad Apple Watch Notebooks iTunes Apple ID iCloud Desktop Computers Apple Music Professional Applic...
Read more